Weight Loss Medication Program

  • Updated on Dec 18, 2024
  • Published on Dec 11, 2024
  • 2 minute(s) read
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This guide walks you through the customer experience during their weight loss medication program, detailing each step from initial onboarding to monthly refills. Our goal is to ensure every client feels informed and supported throughout their journey. This Guide is for medications such as Semaglutide, Tirzepatide and Sermorelin

First Month Journey

  1. Getting Started: Account Creation and Login

    • Clients begin by creating an account on our platform and logging in

    • The process is quick and secure, ensuring they’re ready to start their program with ease

    Refer to https://learn.vsdhone.com/docs/customer-signup for Client account creation flow.

  2. Pre-Assessment: Your Personalized Health Snapshot

    • Clients complete a pre-assessment designed to evaluate their medical history and personal health

      • The assessment includes simple questions about their health background

      • Clients provide their height and weight, allowing us to calculate their BMI

    • If the pre-assessment is successfully completed, clients are prompted to schedule a consultation

  3. Scheduling a Consultation: Setting Up for Success

    • Clients select a doctor and a convenient time for their video consultation

    • To confirm the booking, clients are pre-authorized for:

      • The cost of the consultation.

      • The cost of the lowest dose of the prescribed medication

    • Clients can also apply any available coupons for additional savings

  4. Doctor Consultation: Personalized Care

    • At the scheduled time, clients meet with the doctor via a secure video call

    • During this session, the doctor assesses their health and prescribes a dosage tailored to their needs

  5. Medication Order: Easy and Hassle-Free

    • If the doctor prescribes the lowest dose:

      • The medication order is automatically sent to the pharmacy

      • Clients receive email and SMS notifications confirming their order

    • If the doctor prescribes a higher dose:

      • The client will need to place the order manually so that the client knows the updated price

      • Clients receive email and SMS notifications to place their order

  6. Medication Shipment: Stay Informed Every Step of the Way

    • Once the medication is shipped:

      • Clients and business admins receive an email with tracking details, ensuring transparency and peace of mind

Monthly Refill Process

  1. Day 18: Time for a Re-Assessment

    • On the 18th day of the program (calculated from the delivery date of the first month’s medication):

      • Clients receive an email and SMS reminder to complete a re-assessment

  2. Re-Assessment: Convenient and Simple

    • The re-assessment involves answering a brief set of medical and health-related questions

    • This is an asynchronous consultation, meaning no video call is needed

    • Responses are securely sent to the doctor for review

  3. Updated Prescription: Tailored for You

    • The doctor reviews the re-assessment and decides whether to:

      • Adjust the dosage

      • Continue with the same dosage as the previous month

  4. Medication Order: Seamless and Automatic

    • Once the doctor finalizes the prescription:

      • The medication order is automatically placed with the pharmacy

      • Clients are notified via email and SMS about the updated order

  5. Medication Shipment: Track Your Progress

    • When the medication is shipped:

      • Clients receive an email with tracking details, so they always know where their order is