This guide provides a comprehensive walkthrough of the customer experience during their Testosterone Replacement Therapy program. From initial onboarding to ongoing monthly refills, every step is designed to keep clients informed, supported, and empowered to achieve their health goals.
First Month Journey
Getting Started: Account Creation and Login
Clients begin their journey by creating an account on our secure platform and logging in.
The user-friendly process ensures clients can quickly set up their profiles and proceed with confidence.
Pre-Assessment: Your Personalized Health Snapshot
Clients complete a detailed pre-assessment designed to gather critical information about their medical history and personal health.
This assessment includes straightforward questions regarding their health background.
Clients also input their height and weight, which are used to calculate their BMI.
Upon successfully completing the pre-assessment:
To confirm the booking, clients are
pre-authorized for The cost of the consultation + The cost of the lowest dose of the prescribed medication.
Clients will be charged a fee of $85 for the lab test
Clients can apply any valid coupons to reduce their upfront costs.
A lab requisition letter is generated to initiate essential lab tests upon successful payment
Clients are directed to a nearby LabCorp facility to complete the lab tests conveniently.
Once the lab results are available, they are securely captured and uploaded to our platform. Clients are then notified via email and SMS to proceed with scheduling their consultation.
Scheduling a Consultation: Setting Up for Success
After their lab results are processed, clients can select a doctor and book a convenient time for their video consultation.
Doctor Consultation: Personalized Care
At the scheduled time, clients engage in a secure video consultation with the doctor.
During this session, the doctor evaluates the client’s health and lab results to determine the appropriate medication dosage.
Medication Order: Easy and Hassle-Free
If the doctor prescribes the lowest dose:
The medication order is automatically processed and sent to the pharmacy.
Clients receive instant notifications via email and SMS confirming their order details.
Medication Shipment: Stay Informed Every Step of the Way
Once the medication is shipped:
Clients and business admins receive email updates with tracking details.
This ensures complete transparency and allows clients to track their delivery progress.
Monthly Refill Process
Day 18: Time for a Re-Assessment
On the 18th day of the program (calculated from the delivery date of the first month’s medication):
Clients receive an email and SMS reminder to complete a re-assessment.
Re-Assessment: Convenient and Simple
The re-assessment involves a quick and secure form where clients answer updated health-related questions.
This is an asynchronous consultation, meaning no video call is required.
The responses are forwarded to the doctor for review.
Updated Prescription: Tailored for You
The doctor carefully reviews the re-assessment and determines whether to:
Adjust the dosage.
Maintain the same dosage as the previous month.
Medication Order: Seamless and Automatic
Once the doctor finalizes the prescription:
The medication order is automatically placed with the pharmacy.
Clients are notified via email and SMS about their updated order status.
Medication Shipment: Track Your Progress
When the medication is shipped:
Clients receive detailed tracking information via email, keeping them updated every step of the way.